Increase productivity, sales and customer satisfaction – through Silent Shopping

Silent shopping, also called secret shopping or mystery shopping is a valuable and inexpensive tool for gathering information about the actual customer service experience at your business so you can develop a successful customer relationship program.

Don't waste valuable time and money. With us, you can be assured that your business is attracting customers and not chasing them away! Call us : 086 7222 835.

Silent shopping will increase your sales and profits because…

Customer Satisfaction is Important
- Happy customers spend more, talk positively about your business to friends and colleagues and make return visits more often.
- Improved customer service helps you retain current customers by enhancing customer loyalty and attracting new customers.

Satisfied customers will tell an average of five people about their positive experiences in your stores. Conversely, dissatisfied customers will tell an average of 10 people about their bad experiences. There is no doubt that better service and a well-planned customer relationship management program increase market share, and ultimately profits.

 

Employee Commitment
- Employees will be more committed, more supportive and more professional.
- Monitoring employees will provide coaching information as well as identifying training needs and measuring training efforts.
- Silent shopping reinforces sales skills, such as suggestive selling and closing the sale.

Cutting Costs
- Silent shopping helps you identify and develop crucial training needs.
- You can reduce the need for administrative overhead with the valuable information provided from our silent shoppers.

Silent Shopping Will Assist You to: - retain current customers - attract new customers - improve customer service - monitor employee compliance with procedures - enhance employee sales ability - reward valuable employees - identify training needs - measure training efforts

Silent shopping is a valuable and inexpensive tool for gathering information about the actual customer service experience at your business so you can develop a successful customer relationship program.
Call 082 453 1563, to find out how Silentshoppers’ mystery shopping programs can improve your bottom line!